Privacy Policy

Order Pro ("we", "our", or "us") is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, share, and protect your information in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Order Pro is an online fulfillment and shipping label management platform based in the European Union, providing tools for ecommerce businesses to manage orders and generate shipping labels.

2. What Personal Data We Collect

• Account Information: Name, email address, password (hashed), company name
• Order Information: Shipping addresses, customer names, phone numbers, order details
• Usage Data: IP address, browser, login times, activity logs
• Wallet & Billing Info: Top-up records (we do NOT store credit card data directly)
• Technical Logs: Admin actions, export activity, login attempts

3. Why We Collect Your Data (Lawful Basis)

• Contractual necessity
• Legal compliance
• Legitimate interest
• Consent (for marketing only)

4. How We Use Your Data

• To provide account access
• Process and fulfill orders
• Generate and store shipping labels
• Manage wallet balances
• Improve service and support

5. Who We Share Your Data With

Only when required to provide our services: couriers, ecommerce platforms, and payment processors. All third parties are GDPR-compliant.

6. Data Retention

Data is kept for up to 24 months after last login unless anonymized or deleted earlier.

7. Your Rights

• Access, Rectification, Erasure, Portability
• Right to Object or Restrict Processing
• Withdraw Consent

8. Data Security

• HTTPS encryption
• Password hashing (bcrypt or Argon2)
• Role-based access control
• Audit logging and account cleanup

9. Cookies

We use cookies for functionality and analytics. Consent is collected via a cookie banner.

10. Data Breaches

Breaches will be reported to authorities within 72 hours and to users if required.

11. Contact

Email: info@orderpro.ie